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T1919 (3 October 1989)

 

IN THE TASMANIAN INDUSTRIAL COMMISSION

Industrial Relations Act 1984

 

T.1919 of 1989 IN THE MATTER OF AN APPLICATION BY THE FEDERATED MISCELLANEOUS WORKERS' UNION, TASMANIAN BRANCH, FOR INTERPRETATION OF THE MISCELLANEOUS WORKERS AWARD

RE: CLAUSE 7, "DOMESTIC"

PRESIDENT 3 OCTOBER 1989

DECISION ON THRESHOLD OBJECTION

APPEARANCES:
For the Federated Miscellaneous
Workers' Union of Australia,
Tasmanian Branch
- Mr. K. O'Brien
For the Tasmanian Confederation of
Industries
- Mr. W. Fitzgerald

DATES AND PLACE OF HEARING:
15.6.89                         Hobart
22.6.89
28.7.89
21.8.89

On 27 April 1989 the Miscellaneous Workers' Union filed an application with the Commission seeking a declaration that the classification of "Domestic" appearing in the Miscellaneous Workers' Award1 applied to "employees of the Kingborough Council employed under the job title "Personal Care Attendant".

The applicant then set out the definition of Domestic as it appears in sub-clause 1 of Clause 7 of the award, namely:

"`Domestic means an employee who shall perform normal household duties which (without limiting such duties) may include cleaning, laundering, ironing, cooking and child minding.'"

When the matter came before the Commission on 15 June 1989, Mr. Fitzgerald, appearing for the Tasmanian Confederation of Industries, challenged the Commission's jurisdiction to hear the application at all. It was the view of those for whom he appeared that the persons concerned were not employees but contractors, and therefore ultra vires the Commission's jurisdiction to make the declaration sought. There then ensued lengthy debate, the record of which occupied many pages of transcript as well as valuable hearing hours.

As a result of oral and documentary evidence drawn together by lengthy yet persuasive argument, it was clear that it was then, and no doubt still remains the view of the Kingborough Council that persons performing the function of "Personal Care Assistant" are participants in individual contracts for services with individual clients. They are neither employees of the Kingborough Council nor contractors to it.

The only admission of involvement at all with the present scheme of personal care was that the Council acts as both agent for the carers and clients. In broad terms it was submitted that the Council advertises for, selects and trains suitable persons to act as "contractors" and matches the contractors to "clients" having regard for the skill of the contractor and the needs of the client, along with compatibility of both. The Council also pays the carers on behalf of the clients who contribute a nominal amount only towards the cost of the service provided during council-arranged contracted hours.

Any additional services rendered outside the contracted hours is a matter between the client and the provider of that service.

Mr Fitzgerald summarised the Council's objection to the case proceeding by stating that:

"In summary, Mr President, I will show by means of sworn evidence that because there is a critical element which is essential in any master-servant relationship or employee-employer relationship, and that is the element of control, that this element is absent in the relationship between the Kingborough Council and the Personal Care Assistant.

Because of the lack of this very much critical element therefore, there is no master-servant relationship. There is therefore no employer-employee relationship and therefore it doesn't fall within the ambit of the term `Industrial matter'. The logical extension of that is that the Commission has no legal competence to hear and determine this matter."

Transcript, p.6

The service, which is in the nature of a pilot proposal, is overseen by the Kingborough Council who appointed a person as co-ordinator for that purpose.

The Co-Ordinator gave evidence herself from which the following selected excerpts are now reproduced:

"MS WATSON:

I have the responsibility, first of all, to set up a personal care service for people with disabilities, resident in the Kingborough Municipality, recruit, resource and train care assistants to locate the client group match carers and clients, and to provide facilities, resources and on-going training so that they are able to perform a satisfactory ... so they can build a satisfactory relationship with each other.2

I'm also responsible to represent both clients and carers and the personal care service to other services to promote that service."

Transcript, p.10/11

"First of all, personal care as we are attempting to do it ... and this is a pilot program that has funding subject to ... ongoing funding subject to evaluation in January next year, and this program was set up to provide a way in which people who had disabilities or who have disabilities - be they physical, emotional or intellectual disabilities - could receive personalised care and could receive that care from carers of their choice.

So that for the first time an effort is being made to provide a program where people with disabilities have some control over the service that they receive, and it's my responsibility to see that people have the right training, to provide appropriate care, to facilitate the relationships."

Transcript, p.12

All I do is that I receive applications from people who are willing to care for someone. I explain to them what the service is about and present the philosophy for the service to them. I offer them training so that they will be able to do that work. I then also receive applications from persons with disabilities who require the service.

Each of those groups are asked to fill out forms which are match-up forms basically. I then try to act as a negotiator and a match-up agency, if you like, to put a suitable carer with a person with disabilities who needs a carer."

Transcript, p.14

"Because this is a pilot program, that we're still in the developmental stages and the training has undertaken three different courses so far.

... the first group of carers, the first group of people that I recruited were people who had come in on the basis of publicity and asked could they be carers and every one of them was offered the opportunity to undertake some fundamental training. That training was a very very brief overview of care giving skills, as in making sure that they knew how to lift someone and making sure that they knew what it was in that sense.

But there was also a lot of time spent talking abut the development of a contract - teaching people how to say Yes, and to say No and how to negotiate - so that when they went to their client to establish the working relationship that would exist, then they would be able to negotiate the work that took place and what they were prepared to do and what they weren't prepared to do. That was part of the training.

Now we have made an arrangement ... because there was funding available, we made the arrangement with the Department of Employment, Education and Training ... that we would recruit on behalf of clients, we would recruit people who had done a personal care training course that is completely outside of our jurisdiction whatsoever. But if they were prepared to fund such a course, then we would see that people from that course would certainly satisfy the requirements of our clients."

Transcript, p.14/15

"And that is the really important fundamental difference as I see it: that those people with the disabilities have the right to say what sort of service they require, how it is that they will receive that service, when they will receive it, how much they can afford to pay for it. And we act as an agency to find people who are prepared to act in that way."

Transcript, p.16

"On the basis that personal care is about caring for someone and their person, that is the direction. It is not about the specific tasks. Each individual has a different range of tasks that they will require. I mean, it is not up to me to direct that. I don't know that; the person does. It is up to the client, as in the person with disabilities, to direct the tasks in that way."

Transcript, p.17

On the question of actual tasks performed by carers, and this question seems to go to the heart of the original claim, Ms. Watson said:

"There's a list of tasks that we have that I present to clients and say `Do you think you would need these'. They range from things like: assisting somebody to have a shower or a bath; helping someone get out of bed; get dressed; the reverse at night; maybe preparing a meal for that person - not for the family.

But we have found that what actually happens is that in the majority of cases that we have, it's the social needs and it's the relationship needs that seem to be highest focus, and yet much of the carers' time is spent ... with some clients for example, the carer doesn't even go into the home and it's spent doing things like assisting that person to learn social skills - getting them involved in community organisations, being the personal ..."

Transcript, p.18

The actual duty statement applicable to this work states:

"KINGBOROUGH PERSONAL CARE SERVICE

Carer's Duty Statement [As at 22nd August, 1988]

Carers will be appointed by the Coordinator, under the supervision of the Kingborough Access Committee, after having met the criteria established for "Personal Carers". (For criteria, see attached statement).

  • Carers will receive direction and supervision from the Coordinator, and will carry out duties required at times organised through the Coordinator.

  • Carers will receive task instructions from the recipients, in accordance with the guidelines for the service.

  • Carers will be required to assist in lifting, positioning, and mobilisation of the client.

  • Carers will wash, shower, bathe, dry, attend to pressure areas, do hair (including washing), brush teeth/shave, do hand and foot nail care, and generally assist in all aspects of personal grooming of the client.

  • Carers will assist in dressing/undressing.

  • Carers will assist in exercising (not physiotherapy tasks - but ongoing exercises to increase/sustain mobility) [e.g.] accompaniment in walks, or assisting to bend/stretch.

  • Carers may carry out limited meal preparation - particularly breakfast, or assist in evening meal preparation.

  • Carers may assist in feeding - [e.g.] cutting up meat, helping the client hold implements, making sure that hot beverages are cool enough to drink etc.

  • Carers may do a limited amount of reading to the person if required - [e.g.] newspaper, daily Bible reading, can switch on radios, wind clocks, etc., that may be difficult.

  • Carers will be required to attend to all "soiled" clothing, bed linen etc. Beds need to be made. (Washing is not the personal carer's duty). Some clients need frequent changing.

  • Carers will contact Doctors, make appointments on behalf of the client and use telephones on behalf of the client, at request.

  • Through inservice training the Carer will have become familiar with other resources which may apply to a client, and will assist in the information process, so that clients have maximised service through the Carer's knowledge of services available.

  • The Carer will be required to keep accurate records of types of services being provided and regularly provide these to the Coordinator.

  • The Carer will act as a liaison between the client and the Coordinator, and between client and community, particularly when the client is "home bound".

  • The Carer will be able to make minor repairs/adjustments to equipment used by clients, and will regularly check all such equipment.

  • The Carer may have one, or more clients to care for, but only when the Carer can adequately meet the client's service requirement without the client being required to wait or be inconvenienced by the "roster" of other clients.

  • Carers may, from time to time, be re quired to accompany clients on shopping trips, particularly where dressing/undressing will occur, or to other places where similar services are needed [e.g.] x-rays etc., but the basic guidelines are that this is an "in home" service.

N.B. The Carer will be insured by the Personal Care Service, and the "contract" for service provided will further protect the Carer from liability, unless wilful hurt, neglect, or other dishonest malpractice has occurred.

Carers will have "input" into the matching process of Client/Carer, as this is a close caring situation where trust, and good communication are necessary.3"

Ms. Watson then went on to indicate that "Personal Carers" cannot enter into "household care". This, she explained, was the Home Help service funded by the Department of Health. She said: "...It's another HACC Program, so it is funded in the same way and administered by the Community Health." [Note: Evidence of Ms. Bennett, representing Commonwealth Department of Health, contrasted Home Help with the personal carers and observed that personal carers was, in her opinion, only another aspect of home help. Transcript, p.196]

On balance the evidence led through the Co-ordinator, Ms. Watson, was fairly clear. Among other things it was established that some carers had requested to be regarded as employees of the Council but were refused. They were in fact told that they needed to be contractors to their clients. The clients, on the other hand, did not negotiate a fee. The Council did that. And the Council's Co-ordinator set the ceiling on the number of hours of subsidised service at 10 per week for each client. The carers were paid a rate determined by the Committee set up to consider such matters following a recommendation by the Co-ordinator. Funding was provided from both Commonwealth and State sources. Clients paid 50 cents per hour into the Personal Care Service Fund. The reason for this was explained thus:

"MS. WATSON:

If you are employing someone, or if you have someone come and do work that you know has a higher value than you can afford to pay for, and you are handing over - as most of our people do, if you are handing over something in the range of 50 cents an hour, that immediately destroys the relationship we are seeking to maintain between client and carer.

MR. FITZGERALD:

Thank you. Can you describe what controls there are in terms of the number of hours worked by carers?

MS. WATSON:

The Commonwealth and State Joint Offices Committee who make the condition of grant, have put on us that clients should receive 10 hours of week of care, a maximum of 10 hours, with extension in emergencies. So they have specified that each client should have maximum 10 hours except in an emergencies."

Transcript, p.28

Clients may negotiate directly with the carers for extra services for which they are personally liable to pay. The power to dismiss a carer resides in the hands of a group known as the Community Access Committee which appears to stand in no industrial or contractual relationship with the carers or clients at all.

Ms. Watson determined the minimum ordinary hourly rate at $10.50. This was ratified by the Committee. The rate settled upon (but not negotiated with the carers) was calculated having regard for existing rates in certain awards including the Miscellaneous Workers Award4. The Nurses Award5 was also taken into consideration, along with rates for home help. But the final figure was assessed having regard for available financial resources and likely client needs.

The following exchange occurred between the President and Ms. Watson:

"PRESIDENT:

Now when a carer comes to you and offers his or her services, do you tell them that the fee, or the pay - I don't know how you describe it - is $10.50 and they say Yes, that's acceptable, or `No, it's not acceptable'?

MS. WATSON:

I tell them that that is the amount that is ...

PRESIDENT:

That's the rate.

MS. WATSON:

Yes, that is the hourly rate."

During the course of her evidence Ms. Watson indicated that she had discussed with the Municipal Employees' Union and the Miscellaneous Workers' Union, along with others, the appropriate rates of pay for the work in question. The MWU suggested to her that the Miscellaneous Workers Award6 should apply. Mr. Watson and her committee presumably rejected that proposition because, as she put it:

"MS. WATSON:

I asked him [Mr. O'Brien] about awards and conditions and the implications of how these people were seen. And the only thing that he could offer was a domestic award, which we saw as inappropriate in that we did not see that it was domestic work.

PRESIDENT:

Had it been seen to be appropriate you'd have been happy enough to have applied that award then? Or had it had a classification in it that more correctly described the work that you described, you may have found that satisfactory?

MS. WATSON:

Well I have to answer that on the basis of the national guidelines, that it says `Where an appropriate award exists, then people who are doing this kind of work will be paid in that way'.

PRESIDENT:

So the only reason that you've settled on $10.50 is because, in your considered opinion, there is no appropriate award covering them?

MS. WATSON:

No, that's not the only reasons, I mean, the other reason is what you've just been talking about in the sense of while the client can't directly employ, the client must have control over what happens. So that's the second part of it.

PRESIDENT:

But that would be going against the guidelines, wouldn't it? You've already told me that you're bound by the guidelines. The guidelines said, among other things, `Where an appropriate award exists', or my words perhaps.

MS. WATSON:

In terms of money, yes."

Transcript, p.44

Mr. Fitzgerald argued that the role of the Kingborough Council is that of a "facilitator", or an introductory agency or mediator. It is certainly not one of a direct employer-employee relationship.

He submitted that there was no contractual relationship between the Council and the carers at all. However, he acknowledged that there could be a contractual relationship between carers and clients, although any such relationship would be in the nature of a contract entered into for the provision of services, and not an employment contract of the kind that exists where there is a clear and deliberate employer-employee relationship established.

Mr. Fitzgerald concluded his principal objections by reminding the Commission of the well-settled common law tests generally applied in determining whether a master-servant or employer-employee relationship exists. In that regard he quite properly dealt at length with what is said to be the "control test" - i.e. the degree to which the alleged employer is able to direct or control the alleged employee or supplier of the service. Control in that sense no doubt includes an employer's ability to direct an employee how, when and there he should perform a particular task for which he is to be paid.

Mr. Fitzgerald made reference to the fact that the Kingborough Council had no control whatsoever over the time at which work is done for a client or indeed where that work is done. It may be performed in the client's house or it might be performed outside the actual dwelling, and may even involve taking the "client" shopping.

Mr. Fitzgerald's arguments overall were well reasoned and therefore prima facie compelling. Nevertheless it might also be argued that if there is in fact an employer-employee relationship existing between either the Kingboroough Council or, in the alternative, a person or persons identified only as "clients", then there could exist if the alternative view prevails, grounds for concluding that the Kingborough Council had deliberately advised clients incorrectly in order to employ 16 persons at non-award rates and conditions. I do not wish to be misunderstood in this regard: I do not regard the Council as a tortfeasor; it is simply put forward as an alternative to the argument presented by Mr. Fitzgerald. In that event it would be beyond the Commission's power to put right what might be an obvious wrong. Clearly, the remedy would lie with the Department of Labour and Industry, or a court of competent jurisdiction.

For his part, Mr. O'Brien adhered doggedly to his argument that the carers were in fact employees of the Kingborough Council, or if not, of someone else. But employees they were and employees they remain.

On the evidence before me, and in particular that to which reference has already been made; the evidence-in-chief and on cross examination of Ms. Bennett, Program Manager of Community Care and Health, Advancement Section of the Commonwealth Department of Health; the conduct of the parties in the sense that Ms. Watson played a key role in co-ordinating the service; the evidence regarding her dealings with the carers and clients as an officer employed by the Kingborough Council for that purpose; the fact that clients paid only 50 cents per hour toward the cost of the service which was valued by Ms. Watson and others at an hourly rate at least twenty times more than that paid for, or recovered from, the clients; the fact that the alleged "contractors" did not at any relevant time have any say at all in the rate of pay for co-ordinated hours worked up to 10 per week; the fact that the suppliers of the service were told by Ms. Watson on behalf of the service that they were to be regarded as contractors; the fact that the Kingborough Council kept the "contractors" covered in part by insurance; the fact that the service was labour only; and the fact that not one carer, "contractor" or client was called to give evidence during proceedings, are but some of the reasons why I am drawn inevitably to the conclusion that assertions that there are some 16 independent contractors, unilaterally deciding for themselves that they will obtain from Kingborough Council suitable basic training, free of charge (one assumes) in order to establish themselves as "selected" contractors initially to unknown principals or clients is, I believe, stretching the long bow too far.

Moreover, for such persons to be paid from funds supplied in part by a Commonwealth Department that required such funds be utilised where possible to pay award labour, is, to my mind, sufficient reason alone among many more arising from the evidence in this case, to draw the conclusion that the term "contractor" is more fictional than real.

One must ask the question: Why would 16 such individuals set themselves up as contractors in the first place? Any person who sells his labour for reward is a contractor of sorts. But contracts of that kind are contracts of service for the most part. Admittedly there is no known law that prohibits such contracts being entered into as contracts for services. But on the balance of probabilities I must conclude that the notion of 16 carers being regarded as contractors was probably settled upon by another person or other persons in order to, among other things, ensure that available funding would finance a pilot scheme for at least the agreed trial period. After all, a fixed rate for a fixed period is unquestionably an advantage if funds are limited to amounts provided by way of grants which are not established in the form of recurrent funding.

Of course an industrial agreement entered into for a fixed term would probably produce the same result if the parties to such an agreement were of that mind.

Having regard for the voluminous evidence presented to the Commission in relation to this threshold point, and as was suggested by the parties, I believe that I am in a position to make a decision on the original application which, if reduced to its lowest common denominator, really only required a determination whether work performed by certain people fell within the purview of the work covered by the Miscellaneous Workers Award.

However, I must refrain from determining that specific matter at this stage.

Accordingly I find that on the balance of probabilities, the Commission does have jurisdiction to entertain the application for interpretation. It follows that I reject the TCI assertion that the subject is not an industrial matter. In my opinion it is, and I decide accordingly.

However, I make it clear that it is not the Commission's function to determine at this stage the identity of the actual or deemed employers of persons performing the work in question. That, I believe, is either a matter for the Department of Labour and Industry or a court of competent jurisdiction.

 

L. A. Koerbin
PRESIDENT

1 P139
2 Emphasis mine
3 Emphasis mine
4 op. cit.
5 P037
6 op. cit.